What We Offer
Knightsgem was created with one underlying principle: to ensure that every piece of jewellery that enters our workshop is treated with respect and love. Every article not only holds financial value but tremendous sentimental value. We take this responsibility sincerely and passionately.
A Concierge Service for All
Every item that enters our workshop is assigned to a dedicated manager. There are no call centres or automated phone systems. You and your clients can communicate with us through e-mail, phone or even WhatsApp!
Robust Tech Capabilities
From laser welding machines to 25-micron resolution 3D resin printers, we continuously invest in the most advanced jewellery equipment. This not only enables us to offer clients greater capabilities, but a much faster turn-around time.
Industry-Leading Talent
Our team's combined experience is over three centuries. From dedicated diamond setters to CAD engineers to an on-staff GIA certified diamond gemologist, every piece is handled meticulously.
Insured Every Step of the Way
Insured by TH March, the market leader in specialist insurance for UK jewellery companies, your articles are secure from the moment it is deposited with us till the time it reaches you back.
Most Requested Services
Built to Protect Your Customers and Business
Partner with Knightsgem to provide your UK clients with the jewellery services they need and gain a competitive advantage. Avoid negative reviews, build stronger relationships, and achieve greater cost efficiencies.
Grow Your UK Customer Base
Protect Your Reviews
Build Greater Loyalty
How it Works
Designed to be Simple, Convenient and Safe.
Dedicated Concierge
Each member of our concierge team is a jewellery expert. From the moment your client gets in touch, they will be guided throughout the process, with any questions answered effortlessly.
Our service aims to be an extension of your team, so your client always remains yours!
Receipt & Diagnosis
Once the article is received by our workshop, we'll immediately inform you and your client. Lead times and a breakdown of the process will also be provided enabling complete transparency.
For our Professional and Enterprise partners, we'll provide a 'void of warranty' check on every article in alignment with your company policies.
Allocated to Expert
After diagnosis, the article is allocated to a specific expert. Every goldsmith, diamond & gemstone seter, polisher and engraver on our team has at least 5 years of relevant experience.
Any additional best practices that you'd like the team to adhere to can be instructed to us during the on-boarding.
Reviewed & Shipped
The article is then reviewed by another team member to add a secondary layer of quality control. We'll provide you with a photo or video; once approved we'll invoice and ship for next day delivery.
Additionally, we can liase directly with your team to provide individual, client-specific services.
Explore Our Pricing Plans
Find one that works for you
Standard
0£Ideal for Start-Ups & Independent JewellersFree Plan- Management of 5 Repairs within 12 Months
- Dedicated Account Manager
- Trade Pricing for All Services
- Invoices in Your Local Currency
- Phone, E-mail & WhatsApp Support
- Insured Shipping Back to Client for £15
- Average Repair Time: 14 Working Days
Professional
78£Every monthIdeal for Multi-Channel Retailers & Small ManufacturersValid for 12 months- Management of 100 Repairs within 12 Months
- Dedicated Account Manager
- 15% Off Trade Pricing for All Services
- Invoices in Your Local Currency
- Phone, E-mail & WhatsApp Support
- Insured Shipping Back to Client for £15
- Average Repair Time: 7 Working Days
- 'Void of Warranty' Checks
Enterprise
192£Every monthIdeal for Omni-Channel Jewellers & Large ManufacturersValid for 12 months- Management of 500 Repairs within 12 Months
- Dedicated Account Manager
- 25% Off Trade Pricing for All Services
- Invoices in Your Local Currency
- Phone, E-mail & WhatsApp Support
- Free, Insured Shipping Back to Client
- Priority Repair Time | Jump to Front of Queue
- 'Void of Warranty' Checks
- Review Requests Sent out for Your Company
- 30-Day Credit Terms
Speak to Our Business Concierge
Once on-board, your dedicated account manager will act as an extension of your team.
With direct communication through WhatsApp, your company will have instant and complete access to all of our services.
WhatsApp Us on
+ 44 793 143 143 9
